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Steps To Take If Your Mobile Device Is Lost Or Stolen

REMOVE THE DEVICE FROM MOBILE BANKING ACCESS

If your mobile device is lost or stolen you can disable access to mobile banking from your device by logging into your online banking account at www.1HBank.com and disabling it from the Mobile Banking App option in the User Settings menu. You can also contact the bank at 785-857-3341 during normal business hours and speak with an eBanking representative.

CHANGE ACCOUNT CREDENTIALS

If you use your phone to password protected websites (ie. financial services, social networking, email, etc.) you should revoke all credentials that were stored on your device.

IF NECESSARY, WIPE THE PHONE

Some mobile phones and providers offer remote wiping, which allows you or your provider to remotely delete all data on your phone.

REPORT THE LOSS OR THEFT TO LOCAL AUTHORITIES

Depending on the situation it may be relevant to notify local police. Keep a record of your mobile phone’s make, model, phone number and serial number. It may be needed by your phone carrier or law enforcement if you phone is lost or stolen.