First Heritage Bank

How Does Regulation E Apply to Accounts with Internet Access

What is Regulation E?
This regulation protects individual consumers engaging in electronic fund transfers (EFT). Non-consumer accounts are not protected by Regulation E.

What is an EFT?
Any transfer of funds that are initiated through an electronic terminal, telephone, computer, or magnetic tape for the purpose of ordering, instructing, or authorizing a financial institution to debit or credit a consumer's account. The term includes, but is not limited to:

How does Regulation E apply to a consumer using internet banking and/or bill pay?
Regulation E is a consumer protection law for accounts established primarily for personal, family, or household purposes. Excluded from coverage are non-consumer accounts, such as Trust, Corporations, Partnership, etc. Regulation E gives consumers a way to notify their financial institution that an EFT has been made on their account without their permission. If you are unsure if your account is protected by Regulation E, contact us.

What are the applicable protections provided to consumers under the Act for consumers who use internet banking and/or bill pay?
If you believe an unauthorized EFT has been made on your account, contact us immediately. If you notify us within four business days after you learn of the unauthorized transaction, the most you can lose is $50. Failure to notify the bank within four business days may result in losses up to $300.

No Liability Limit:
Unlimited loss to a consumer account can occur if:

How does Regulation E apply to a non-consumer using internet banking and/or bill pay?
A non-consumer customer using internet banking and/or bill pay is not protected under Regulation E. Because the customer is not protected by Regulation E special consideration should be made by the customer to review the controls in place to ensure that they are commensurate with the risk level that the customer is willing to accept.

What precautions should a non-consumer take because they are not protected by Regulation E?
As a non-consumer customer you should perform a risk assessment and evaluate the controls you have in place periodically. The risk assessment should be used to determine the risk level associated with any internet activities the non-consumer customer performs and any controls in place to mitigate these risks.